Loop warrants that every Loop-branded product and accessory (including, but not limited to, earplugs, carry cases, mute, carry cords, etc.) (collectively, “Loop Products”) as well as any other item sold by Loop (“Complementary Products”) will be free from defects in materials and workmanship under normal use for two (2) years from the original delivery date (the “Warranty Period”). If a qualifying defect arises during the Warranty Period, Loop will, at its sole option, repair or replace the affected product with the same or an equivalent model at no charge to the original purchaser. “Normal use” is use that conforms to the product’s technical specifications, user manual and any service communications issued by Loop. You may be asked to provide proof of purchase.

Our warranty does not cover non-Loop branded products, even if sold with Loop Products. Damage resulting from failure to follow our usage instructions isn't covered. Specifically, the warranty doesn't apply to the following exclusions (“Warranty Exclusions”):​

• Consumable parts like protective coatings that naturally wear over time, unless due to defects.​
• Cosmetic damage such as scratches, dents, and broken plastic, unless due to defects.​
• Damage from using third-party components that don't meet Loop specifications.​
• Damage from accidents, abuse, misuse, fire or other external causes.​
• Damage from operating outside our published guidelines.​
• Products modified without Loop's written permission.​
• Normal wear and tear or aging of the Loop Product.​

Products are covered for defects and malfunctions until they're worn out beyond reasonable repair. This means the product's lifespan, not your lifetime. Factors determining the end of product life include significant discoloration, degradation, or failure of major components due to extended use​

Le service de garantie peut être limité au pays où le produit a été vendu à l’origine.​

Reach out to our warranty service with your order number with your order number and a detailed description of the defect. Follow our procedures and diagnostic questions to receive warranty service. ​

Loop may, at its option:

(i) repair the Loop Product using new or previously used genuine parts that have been tested and meet Loop’s quality standards,

(ii) replace the Loop Product with a replacement product of the same model, or with your consent, a product that has the same or substantially similar features as the original product (e.g., a different model with the same features or the same model in a different color), that is new or comprised of new and/or previously used genuine parts that have been tested and meet Loop’s quality standards,

(iii) replace the Loop Product with a replacement product of the same value, subject to your consent, if the original model is no longer available, or

(iv) exchange the Loop Product for a refund of your purchase price.

This warranty is a Limited Warranty as defined under the Magnuson-Moss Warranty Act.

• Mail-in Service: We'll send prepaid shipping labels and packaging instructions if mail-in service is eligible.​
• DIY Parts Service: We may provide parts and instructions for you to repair the Loop Product. A credit card authorization may be required, and you must follow return instructions to avoid charges.​

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Service options and availability may vary by country. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. If seeking service outside the original purchase country, you must comply with import/export laws and cover associated duties and taxes. We reserve the right to change the method by which Loop may provide Services to you, and your Loop Product’s eligibility to receive a particular service method.

To the maximum extent permitted by law, Loop is not responsible for any indirect, incidental, or consequential damages arising from a breach of warranty or other legal theories. This includes loss of use, revenue, profits, business, data, or goodwill. This limitation doesn't apply to personal injury claims or statutory liabilities for gross negligence.​

If any term is deemed illegal or unenforceable, the remaining terms will remain in effect. This warranty is governed by the laws of the country where the purchase was made.​

For any questions or to initiate a warranty claim, check our warranty FAQ.